Project Success with netcos GmbH: AI-powered Email Processing & Ticketing

🏆 Project Success with netcos GmbH: AI-powered Email Processing & Ticketing Context: netcos GmbH faced a high volume of customer emails that were manually triaged and converted into tickets, causing delays and tying up support capacity. What we delivered: An end-to-end AI-powered email processing and ticketing system that automatically monitors, classifies and prioritises incoming emails and creates structured tickets. We applied fine-tuned language models with few-shot learning to classify and prioritise emails, guided by business rules from expert interviews. Secure processing, seamless integration with Microsoft Graph, IMAP and TANSS. Business value: • Less time spent on inbox monitoring and ticket dispatch • More time for engineers to focus on solving tickets • Reduction of repetitive manual work • Faster identification of critical issues and better SLA adherence • Audit-ready logging and Dockerised scalability Big thanks to Benjamin Melch and the netcos GmbH team for the trustful collaboration. #AI #Netcos #LLM #FineTuning #Automation #CustomerSupport #DigitalTransformation